We try to assess the precise condition of the products as objectively as possible. Before selling, we manually check each item and assess its condition based on the following criteria. If the condition of an item ever differs from the condition described, we would appreciate it if you could get in touch with us before leaving a rating.
new:
like new:
very good:
good:
acceptable:
In certain instances, the edition of a book may differ from the edition stated. If this is the case, please get in touch with us before leaving a rating so that we can find an appropriate solution.
The following applies to domestic shipping, no matter how many items you buy from us.
You can choose between:
1. standard shipping (books/goods/uninsured): EUR 0.00
2. and premium shipping (shipping with a tracking number/insured shipping): EUR 2.99.
The delivery time for orders being shipped as books/goods is 3-5 working days; in rare cases, though, delivery may take up to 14 working days.
The following applies to international shipping:
standard shipping (books/goods/uninsured): EUR 2.99
Please note that it is not possible to collect your purchases in person, for logistical reasons.
We ask you to make a distinction between complaints and cancellations.
Here is our returns procedure in the event of a cancellation:
You have the right to cancel this contract within one month, without giving reasons for this. Please refer to the cancellation policy section of our GTCs for further information. In the case of a cancellation, please send the product back to us.
Please note that we cannot accept shipments if the postage for them has not been paid.
We will be able to correctly assign your return if our labels are still on the product or, alternatively, if you enclose a brief note with your order number.
Here is our returns procedure in the event of a complaint:
Please request your return via eBay. We will send you a link via eBay to a site where you can print off a postage-paid DHL parcel label. Once the item has been received, you will be refunded the purchase price.
We will be able to correctly assign your return if our labels are still on the product or, alternatively, if you enclose a brief note with your order number.
Please note that it may take up to 14 days for the transaction to be reversed, as the returned item will need to be tested and relisted.
You can reach us at the following times:
Monday to Friday: 9 am to 6 pm
Saturday and Sunday: only via email
You can find our contact information in the ‘Legal information about the seller’ section.
On the momox Internet page, you can easily sell articles at a fixed price.
Sell easily in 3 steps:
1. Type or scan in the bar code with your smartphone and establish the value
2. Send in the article free of charge
3. Get your money!
Should you have any questions in this connection, the momox customer service will also be pleased to help you by mail.
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